How long in advance do I need to place my order?

We always suggest you place your orders as early as possible. There are some customers that pre-book their SIM cards 6 – 12 months ahead of time. Our minimum lead-times depend if you select shipping or collection:

If you choose to collect your SIM card in South Africa at our conveniently located Airport stores, we require a minimum lead-time of 3-days.

International delivery can take up to 10 working days.  Should you opt to have your SIM card delivered, in order to ensure that you are not disappointed by a missed delivery we do require that your SIM card is ordered at least 10 business days before your trip. In most cases, it will arrive within 3 – 7 days, but international shipping can experience delays and we would rather be safe

How long will my airtime or data stay valid for?

Data bundles have a 30-day expiry. We pre-load data bundles 24 – 48 hours prior to your arrival. This is to ensure your SIM card is set up and working as soon as you land. If your package includes additional airtime, this does not expire but is subject to network activity rules (there must be usage activity at least once every 60-days).

What is the procedure when I collect at the airport?

Your order will be waiting at our Vodacom store as requested in your order. You will need to produce your Passport to verify your identity in terms of South Africa’s RICA laws. We understand you have flown a long way so customers skip the queue and the collection process is quick and easy.

Can I make International calls?

Our South African and European SIM cards include additional credit for international calls and text messages. You can recharge this as required. Our USA SIM cards give you unlimited local calls and texts but you will need to purchase additional credit for international calls. The data only packages do not include any calls or texts.

What sized SIM card do I need?

We offer an all-in-one SIM card, meaning that no matter which sized SIM card your device supports, the cards we supply will fit your device. It is important to check that your device is not network locked.