Got Questions? South Africa

Yes but if you take the International calling plus option your International calls will be considerably cheaper.

Incoming calls are free while you are in South Africa.

No. It does not cost more.

Our call rates within South Africa and internationally together with our data plans are extremely competitive. Vodacom is the largest, fastest and most extensive network in South Africa.

Mobile numbers will be sent to you by email 5 days before you arrive in South Africa. If you place your order within 5 days of your arrival, then we shall email the mobile number within 24 hours.

Your order will be waiting at our Vodacom store as designated in your order. You will need to produce your Passport to verify your identity in terms of South Africa’s RICA laws. We understand you have flown a long way so the collection process is quick and easy.

You can order your sim card as far in advance as you wish however please note that orders can only be processed during office hours so orders place on a Saturday or Sunday will only be processed on the following working day (Monday).

You can certainly add any amount of data and airtime to our pre designed packages, This can be added via our add on section on the website.

This is all dependent on what your usage habits are however most smart phones and iPhones use data so we have designed the perfect package to accommodate your data usage as well as giving you airtime to make calls while in South Africa. The most popular packages are the Duo Sim Plus and Nano Sim Plus which gives you 1Gb of Data as well as R275 airtime.

Yes you are able to purchase and load additional airtime and data at any Vodacom outlet countrywide, including convenience stores as well.

There could be many reasons for this, the most common reason that we have found is that your card issuing bank has declined the transaction. The way to rectify this would be to call your bank and inform them of the transaction and then try again. You can also email us the error code to the and we will give you the exact reason for the failure.

Our stores trade between 6am and 10pm however if you are landing slightly later let us know and we will see how we can accommodate your collection.

Absolutely, we are very experienced and it will be our pleasure.

We offer an all in one sim card meaning that the sim card can be clipped out to the sim card size that you need so whether you have an old Nokia or the latest handset our sim cards will fit all models and devices.

Roaming is considerably more expensive and data roaming charges can be exorbitant resulting in "shock bills ". A local SIM card is usually the cheapest option.

We would suggest you buy a Vodacom data SIM with a router. Then you can switch the expensive data roaming option off on your mobile phone and connect your phone to "wifi only "using your own portable wifi hotspot and save bucket loads of money.

Yes, this is not a problem. The normal RICA laws will apply where we need to confirm identity of at least one person in your group.

Your sim will stay active indefinitely as long as its being used however should there be no usage in a 3 month period the sim card will deactivate and you will need to purchase a new one on return.

Data expires after 30 days from the date that the order is loaded. An order is generally loaded 1 to 2 days prior to collection date on the order.