OceanX Experiences – Terms and Conditions

TRIP/ACTIVITY Terms & Conditions:

To reschedule a minimum of 48hrs notice is required. Should you cancel on the day (No Show) the full amount will be forfeited. Rescheduling with less than 48hrs notice, a fee of R250 will be applied. If you are unable to attend & provide more than 48hrs notice, we will aim to reschedule to a suitable date without any rescheduling fees. Should you cancel with more than 48hrs notice due to medical reasons and the proof is provided in the form of a valid doctor’s certificate, 90% of the amount will be refunded. In the event we are unable to deliver a trip/ activity on the pre-arranged dates, we will aim to give you as much notice as possible and will reschedule to a more suitable day. We reserve the right to cancel trips/ activities if PADI Professionals are not fit to dive or if diving conditions render clients unsafe and will aim to reschedule. Final Risk Assessment controls on the day will determine conditions to dive/ snorkel. If you are not able to reschedule and we have cancelled due to unsafe diving conditions or any other reason, 100 % of the amount will be refunded. In the event that the weather turns unsafe whilst on the trip and we cancel due to unsafe conditions, 50 % of the amount will be refunded. In accordance with South African Law, refunds can only be processed in the same manner in which payment was initially made. You will be assigned equipment and it will be your responsibility to care for the equipment for the duration of the trip/ activity. You agree to reimburse Adrenalised Africa for any loss or breakage incurred to your assigned items at the current replacement value.